Privacy Policy

Who we are

FLEX is a trading name of SharkX Ltd. This policy explains how we handle personal information when you visit eatflex.uk, contact us or place an order.

Information we collect

We may collect your name, email address, telephone number, delivery and billing address, order information, customer-service messages, device information and website usage data.

Payment details are processed securely by Stripe. FLEX does not store your full payment-card number.

How we use your information

We use personal information to process and deliver orders, provide customer support, prevent fraud, meet legal and accounting obligations, improve our website and send marketing communications where permitted.

Service providers

We use selected providers including Stripe for payments, Vercel for website hosting, Supabase for database and file storage, Resend for transactional email, and—where you consent—Google Analytics and Microsoft Clarity.

Retention and security

We retain information only for as long as needed for the purposes described above, including legal, tax, accounting and customer-service requirements. We use reasonable organisational and technical safeguards to protect it.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to request data portability.

Contact us at team@eatflex.uk.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office.